Placing an Order
- Most orders are processed within 2 business days; additional processing time may occur for larger orders and freight orders.
- Order cut-off time is 3PM PST/PDT; any orders after cut-off will be considered as placed the next business day.
- We do not offer rush processing; please do not ask.
- Orders placed during the weekend or holidays will be processed the next business day.
- If an item happens to be out of stock after you have placed the order, we will contact you by email and phone.
- If we do not hear from you within 2 business days, the backordered portion of your order will be automatically cancelled and refunded.
Order & Shipment Confirmation
- Within an hour after placing your order, you will receive an email confirmation. If you do not receive this, please check your spam folder. If you still cannot locate your order confirmation, please contact us and we will provide you with your order number.
- Once a shipping label is generated, you will receive an email notification. You may receive multiple emails for larger orders.
- ZenHydro ships to all 50 states and US territories. Certain items however, cannot be shipped to certain states because of restrictions on products.
- In-house truck deliveries are available within Southern California
- We do not ship to PO boxes.
- Will-Call: We will notify you via email when your order is ready for pick up. Orders may not be picked up before this notification is sent.
- UPS Ground Transit Map:
- Please be advised that orders shipped via UPS Ground would take two business days + transit days to arrive.
- We do our best to ship discreetly. Discreet shipping may not be available for oversized items (i.e. 4’x8’ trays)
- If additional shipping and handling charges occur, we reserve the right to cancel your order.
Receiving Your Order
- Upon package arrival, please inspect all parcels immediately.
- Please report any damages or missing items to the courier and ZenHydro immediately.
- We will not honor lost or shipping damage claims after 7 days of delivery confirmation.