Return & Replacements
ZenHydro.com promises to deliver high-quality products, in excellent condition, to your door, in the shortest amount of time possible. If, for any reason, your shipment is not satisfactory, we will gladly replace it or accept a return of the merchandise. An item must meet the following criteria for a return:
- All returned merchandise must be in resalable condition
- The product must be free from scratches and/or defects
- The product must not have been installed or used in any way
- You must have the original packaging for the item
- There are no returns on special order items, unless defective
- Evidence of damage and missing parts, such as photos and/or courier messages, must be submitted upon request
Items that are ineligible for return:
- All nutrients and additives, both liquid and powder
- All T5 lamps
A 20% restocking fee will be charged on all returned merchandise, minus shipping charges. We are not responsible for any labor costs, which occur as the result of the installation of wrong or defective parts. We are not responsible for lost shipments; however, please contact us immediately if you do not receive your order. We will help you begin the claim process with the courier. Our return policy is as follows:
- Returns and exchanges requests must be made within 30 days of receiving your product(s)
- Once the request is approved, the item must be shipped within 7 days of the notice.
- Merchandise must not have been damaged in freight transit
- Items flagged as special-order or SPO on our site will not be accepted for returns. If the item(s) is defective upon delivery, we will send out a replacement as long as it's available or we will issue a credit in full to the account used at the time of the original purchase.
- Your refund or replacement will be issued promptly once the returned item(s) are received and processed in our warehouse.