Best Hydroponics Store

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Shipping Policy


Placing an order-

ZenHydro values your time and business, which is why most orders are processed within 2 business days. Additional processing time may occur for large orders and orders shipped via Freight. Orders that are placed after 4PM PST/PDT count as the next business day. Once processed, most orders are shipped by the next business day. Orders placed on the weekends will be processed on Monday. Our inventory tracker is updated daily; however, the system is not perfect. If an item you have ordered happens to be out of stock, we will contact you by email and phone. We will let you know when the item will be available to you and give you the option of waiting for the item to ship or having the item removed from your order. If we do not hear from you within 2 business days, the backordered portion of your order will be automatically cancelled and refunded.

Order confirmation-

Immediately after placing your order, you will receive an email confirming that we've received your order. Within 24 hours of shipment you will receive a second email with tracking information and an exact delivery date. Please note, you will receive more than one shipment confirmation email if your order is fulfilled in multiple shipments. Please save these emails for your records.

Shipping options-

When selecting shipping options, please be advised that these options are promised from the time of shipping, not from the time the order was submitted. ZenHydro strive to get your order to you as quickly as possible, which is why you may receive your order in two or three separate shipments instead of one complete shipment. Discreet shipping is available upon request, but not available for oversized items (i.e. 4’x8’ trays). If you are meeting a deadline, please contact our customer service team and let us know before you order so we may accommodate your request.

Shipping location-

ZenHydro.com ships worldwide with UPS. Certain items however, cannot be shipped outside of United States. Please contact us for details on international shipments. We do not ship to PO boxes.

Shipping rates-

The shopping cart on ZenHydro.com automatically computes shipping costs and is linked directly into the shipping calculators for UPS. Shipping costs are based on dimensional weight, distance traveled, and class of service requested. ZenHydro.com does its best to ensure that shipping is correctly calculated in our shopping cart, before you purchase, however, at times it may not be possible to do so accurately. We reserve the right to notify you after you've purchased an item of any additional shipping or handling charges necessary to deliver your order. If notified of any additional charges, you will also have the right to modify or cancel your order for a full refund. For LTL and truckload shipments, please be advised that residential and rural areas may experience surcharge.

Receiving your order-

Upon package arrival, please inspect all parcels immediately! Carefully look for damaged or missing items before signing for them. Claims are often denied by the carrier after a shipment has been signed for. Please report any damages or missing items to the courier and ZenHydro immediately. ZenHydro will not honor lost or shipping damage claims after 7 days of delivery confirmation.


Return & Replacements


ZenHydro.com promises to deliver high-quality products, in excellent condition, to your door, in the shortest amount of time possible. If, for any reason, your shipment is not satisfactory, we will gladly replace it or accept a return of the merchandise. An item must meet the following criteria for a return:

  • All returned merchandise must be in resalable condition
  • The product must be free from scratches and/or defects
  • The product must not have been installed or used in any way
  • You must have the original packaging for the item
  • There are no returns on special order items, unless defective
  • Evidence of damage and missing parts, such as photos and/or courier messages, must be submitted upon request

20% restocking fee will be charged on all returned merchandise, minus shipping charges. We are not responsible for any labor costs, which occur as the result of the installation of wrong or defective parts. We are not responsible for lost shipments; however, please contact us immediately if you do not receive your order. We will help you begin the claim process with the courier. Our return policy is as of follow:

  • Returns and exchanges requests must be made within 30 days of receiving your product(s); any returned product not in sellable condition may be denied
  • Returns and exchanges item(s) must be received by ZenHydro warehouse within 60 days of purchase date (no exceptions!)
  • Merchandise must have not been damaged in freight transit
  • Items flagged as special-order or SPO on our site will not be accepted for returns unless defective. If the item(s) is defective upon delivery, we will send out a replacement as long as it's available or we will issue a credit in full to the account used at the time of the original purchase.

Please call our customer service number if you are uncertain about any part of this return policy or if you have unanswered questions.

Refunds-

We will notify you via e-mail of your refund once we have received and processed the returned item.

We will do our best to process the return quickly. Refunds are processed within 2 business days. If you paid by check please allow an additional 14-21 days for delivery of check via USPS.

 

Manufacturer Warranty


ZenHydro.com is an authorized reseller for every product that is available on our website and over the phone. All products we sell are brand new and come with manufacturer's warranties when available. If you have a warranty inquiry on any item purchased from ZenHdryo.com, we can assist in getting you more information as well as reaching the manufacturer directly.